Involved in the complete end to end cycle of coding, testing, debugging, maintaining and refining the computer software in Service Now to produce the required product in an Agile development environment.Discussing the business requirements with clients and documenting them into process requests.Web Technologies: HTML 5, CSS, ASP.NET, Web Services, REST Web API. Scripting Libraries: JQuery, Java Script, and Apache Jelly, Angular.ĭatabase: MS-SQL Server 2005, SQL Server 2008 Programming Languages: C++, JAVA, ASP DOT NET USING C#. ITSM Tools: Service-Now, BMC Remedy, Knova. Analytical and detail-oriented problem solver with strong work ethic.Excellent written and verbal skill and can adapt easily to multicultural environments. Enthusiastic and flexible with strong organization and communication skills.Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.Experience of BMC Remedy ITSM 7.x implementations for large organizations in integrated environments.Responsible for the ServiceNow tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Access Control Lists (ACL).Uploading of Foundation Data using Import Sets and Transform Maps.Experience with integration components such as SSO, OpenID and OAuth. Developing JavaScript and configuring Workflows to implement additional features, customizations and enable the process flow.Excellent knowledge in Configuring Email Notifications and Scripting Inbound Email actions.Hands on experience with loading data from various data sources like File, JDBC and Web Services using Import Sets and Transform Maps.Worked on integrating Service-Now with third party applications like BMC Remedy, Sales Force, and NetCool.Knowledge on Merging UpdateSets and Retrieving Completed UpdateSets using Update Sources. Migrated code between environments using Update Sets.Expertise in ServiceNow tasks such as delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, UI Macros, ACLs, dictionary, Experience with application UI configuration, workflow design and client-specific reporting.Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC. Worked extensively on LDAP integrations.Worked with Record Producers, Order Guides, Work Flows and Orchestration in Service Catalog Management.A ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Change Management, Problem Management, Asset Management and Release Management.4+ years of involvement in Design and architect arrangements utilizing every suitable part offered by ServiceNow to answer the requirements for business work processes, ticketing or other ITSM necessities.I match customer requirements with industry best practices to deliver a design, implementation and support which provide the best of both.
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